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Split Flap Display Five (5) Year Limited Warranty 

What is covered: 

  • Any module that does not function “out of the box” (with proper installation followed) 
    • i.e. the unit powers on but one module is unresponsive in which the carousel/letters do not rotate/flap at all 
  • Carousels or modules falling apart due to loose hardware 
  • Panels separate due to missing or loose hardware 
  • Unit does not power on even though sufficient (Oat Foundry will specify 120v or 240v with your unit per order) power is being supplied. 

*See sections below for limitations 

What is not covered: 

  • Damage caused by accidental drops 
  • Damage caused by unadvised electrical power/connectivity 
  • Marks, scratches, blemishes, etc. made on any surface of the display 
  • Damage caused by extreme environment: 
    • mold, mildew, excessive humidity (above 60%), liquid contact, fire, high winds, earthquake, hurricane, tornado, landslide, and other external environmental cause 
    • Temperatures above 90 degrees Fahrenheit (32.2 Celsius) or below 32 degrees Fahrenheit (0 Celsius) Split Flap Display that has been damaged resulting from accident, unauthorized disassembly, unauthorized modification. 
  • Damage arising from failure to follow instructions relating to the Oat Foundry Product’s use Intentional Damage 
  • Regular cleaning.
  • Wrongful repair by a third party. 

Oat Foundry does not warrant that the operation of the Oat Foundry Product will be uninterrupted or error-free. This document outlines the details of coverage in the event of error or interruption. Your split flap display limited warranty is effective upon retail purchase or delivery receipt of the display and is non-transferrable. 

Warranty Details: 

WARRANTY COVERAGE 

Oat Foundry’s warranty obligations are limited to the terms set forth below: Oat Foundry, as defined below, warrants this Oat Foundry-branded hardware product against defects in materials and workmanship under normal use for a period of five (5) years from the date of retail purchase (for all signs manufactured on or after June 30th 2022) or delivery receipt by the original end user purchaser (“Warranty Period”). Oat Foundry’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications. If a hardware defect arises and a valid claim is received within the Warranty Period, at its option, Oat Foundry will either (1) repair the hardware defect at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. Oat Foundry may request that the customer replace defective parts with new or refurbished user-installable parts that Oat Foundry provides in fulfillment of its warranty obligation. A replacement product or part, including a user installable part that has been installed in accordance with instructions provided by Oat Foundry, assumes the remaining warranty of the original product or five (5) years from the date of replacement or repair. When a product or part is exchanged, any replacement item becomes the customer’s property and the replaced item becomes Oat Foundry’s property. Parts provided by Oat Foundry in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to Oat Foundry and becomes Oat Foundry’s property.

EXCLUSIONS AND LIMITATIONS 

This Limited Warranty applies only to hardware products manufactured by or for Oat Foundry that can be identified by the “Oat Foundry” trade mark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-Oat Foundry hardware products or any software, even if packaged or sold with Oat Foundry hardware. Manufacturers, suppliers or publishers, other than Oat Foundry, may provide their own warranties to the end user purchaser, but Oat Foundry, in so far as permitted by law, provides their products “as is”. Software distributed by Oat Foundry with or without the Oat Foundry brand name (including, but not limited to system software) is not covered under this Limited Warranty. Oat Foundry does not warrant that the operation of the product will be uninterrupted or error-free. Oat Foundry is not responsible for damage arising from failure to follow instructions relating to the product’s use. 

This Warranty does not apply to: (a) consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) cosmetic damage, including but not limited to scratches and dents (unless damage is due to a defect in materials or workmanship); (c) damage caused by use with a third party component or product (d) damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause; (e) damage caused by operating the product outside the permitted or intended uses described by Oat Foundry; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative or authorized by Oat Foundry; (g) to an Oat Foundry Product that has been modified to alter functionality or capability without the written permission of Oat Foundry; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Oat Foundry Product; (i) if any serial number has been removed or defaced from the Oat Foundry Product; (j) damage incurred during regular dusting and/or cleaning of the product; or (k) if Oat Foundry receives information from relevant public authorities that the product has been stolen or if you are unable to deactivate passcode-enabled or other security measures designed to prevent unauthorized access to the Oat Foundry Product, and you cannot prove in any way that you are the authorized user of the product (eg. by presenting proof of purchase). 

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, OAT FOUNDRY SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF OAT FOUNDRY CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY OAT FOUNDRY IN ITS SOLE DISCRETION. NO OAT FOUNDRY RESELLER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION OR ADDITION TO THIS WARRANTY. EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, OAT FOUNDRY IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH OAT FOUNDRY PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS. OAT FOUNDRY DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF THE PROGRAMS OR DATA.

CONSUMER PROTECTION LAWS 

FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. Some countries, states and provinces do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by country, state or province. 

This Limited Warranty is governed by and construed under the laws of the country in which the product purchase took place. Oat Foundry, the warrantor under this Limited Warranty, is identified as Oat Foundry LLC, located at 2275 Bridge St Unit 208A Philadelphia PA 19137, United States of America. 

OBTAINING WARRANTY SERVICE 

Please access and review the help resources referred to in the documentation accompanying this hardware product before requesting warranty service. If the product is still not functioning properly after making use of these resources, please contact Oat Foundry representatives. An Oat Foundry representative will help determine whether your product requires service and, if it does, will inform you how Oat Foundry will provide it. Maintenance or repairs on your Oat Foundry product may be performed by any company, though improper or incorrectly performed maintenance or repair that causes damage to the product may void this warranty.  Oat Foundry or its Oat Foundry authorized service providers will provide warranty service on products that are tendered or presented for service during the Warranty Period, as permitted by law.  Service options, parts availability and response times will vary according to country. You may be responsible for shipping and handling charges if the product cannot be serviced in the country it is in. In accordance with applicable law, Oat Foundry may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. 

If your product is capable of storing data or software programs, you should make periodic backup copies of the data and programs contained on the product’s hard drive or other storage media to protect your data and as a precaution against possible operational failures. Before you deliver your product for warranty service it is your responsibility to keep a separate backup copy of the system software, application software and data, and disable any security passwords. You will be responsible for reinstalling all such software, data and passwords. Oat Foundry and its authorized service providers are not liable for any damage to or loss of any programs, data, or other information stored on any media, or any non-Oat Foundry product or part not covered by this warranty. Recovery and re-installation of system and application software and user data are not covered under this Limited Warranty.