Split Flap Help Center

Where should I hang my Split Flap?

We recommend installing your Split Flap out of reach, so the bottom of the sign is at least 84 inches (214 cm) from the ground. This will prevent any potential tampering with the sign in your space.

What material should I mount my Split Flap to?

We recommend installing your Split Flap on plywood or drywall with blocking, but you can install your board to drywall using appropriately rated anchors. Read the full install guide below for details on mounting into other materials like brick or cinderblocks.

What’s the best way to put the modules into the sign when installing?

Go from the bottom row to the top row, referencing the labels on each module so ensure that they are placed into the correct position. Split Flap displays with 72 modules or fewer already have the modules in place.

Software

Most of our Split Flap displays ship with our proprietary content management software: Portal.  If you have an older display, you may have the locally-hosted version of our software – check out the support page for our Local webapp.

Log in to create content, send messages, and build your schedule.

If you need new login credentials as a first time user, contact our support team.

Maintenance

Our bespoke Split Flap displays are built to last. Each sign completes 50,000 rotations before it leaves our shop. That’s equivalent to 10-15 years of use for the average Split Flap owner.

The main form of ongoing care that your Split Flap needs after installation and setup is: dusting. You do not need to remove the modules.

We recommend dusting your Split Flap with a microfiber cloth and a small amount of water every 3-6 months. For high traffic spaces, especially in food & beverage settings, you may want to dust your Split Flap once per month.

Do not spray water directly on the Split Flap.

Troubleshooting

The number one issue that we see with our Split Flap displays is tampering.

If your sign is installed at eye-level, you may experience some unwanted hands on your Split Flap. Poking at the flaps can result in a jam.

Five Year Warranty

Every display comes with a five-year warranty, reflecting our confidence in our products. Each unit comes with a five-year limited warranty that covers defects in materials and workmanship under normal use. If something isn’t working as expected, our team will repair or replace any faulty components to get your display flipping again fast.

Need help with a warranty claim? Contact our support team and we’ll guide you through next steps.

How do I reboot my Split Flap?

Cycle power by turning the sign off with the power switch at the top of the sign, wait about 10 seconds, then turn the Split Flap back on. You can also reboot your sign via a setting in your Split Flap software or via your building’s electrical panel.

What do I do if a module is missing flaps?

This will always happen because of physical tampering with the Split Flap. Check the surrounding area for the missing flaps, then follow the Jammed Flaps guide linked above to place the flaps back into the correct spot. If you’re missing flaps entirely, please contact our Support team for replacements.

What happens if a module stops spinning?

Usually this means that the module is either jammed. Check for any flaps getting stuck or not rotating as smoothly as the rest of the sign, then follow the Jammed Flaps guide linked above. If the module is not moving at all, it might not be plugged in properly to the cabinet. Review your install guide, particularly the step about how to connect the modules.